Introduction We spend lots of time identifying precisely what staff performance we require from employees. We spend a lot less time considering what expectations employees have of us. 1. Absolute Essentials There are four things every employee must, yes must, know. Your business focus: what you’re in business to achieve Your target market: your ideal…
Staff Performance: 10 “Must Do’s” To Ensure Managers Get What They Want
Introduction Poor staff performance can only be rectified by managers. And mostly it’s the mindset of managers that prevents better staff performance. These “must do’s” aren’t often mentioned. 1. Engineering Not Psychology Forget all those notions about “getting inside employee’s heads” so that they’re more effective employees. Even fully qualified and experienced psychologists have some…
Staff Performance: Housebricks, Cell Phones and Mindsets
Introduction 30 years ago, cell phones were the size of housebricks. They were almost as heavy and cost a small fortune. But they were the “latest thing” in staff performance. In 1978 I bought my first telephone answering machine. It cost $2000! Today we have the iPhone and iPad. But where is our mindset today?…
Staff Performance: 14 Tips for Counselling Poor Performers
Introduction Staff performance sometimes falls short of expectations. You decide that you need to “have a chat” to an employee whose performance is inadequate. These 14 counselling tips will help. 1. It’s about performance not behaviour. You should be concerned about behaviour only if it affects performance. 2. Ensure that the employee is absolutely certain…
How Discounting and Price Increases Affect Profitability
Introduction Profitability is essential. Discounting and increasing prices have a major effect. This blog contains just two tables: one about discounting; the other about price increases. The Real Business Impact It’s not whether discounting or price increases are good or bad, right or wrong. What matters is the impact they have on your business. Effect…
Staff Performance: Why It’s A Direct Consequence Of Marketing
Introduction Managers want the best staff performance from employees. But there’s a “catch”. Staff performance is a direct consequence of marketing. The Sad Reality It must be said. It may upset some gurus and HR experts. But here’s the reality. If your marketing’s poor, your staff performance will never be great. It may be OK….
Staff Performance: Develop Staff By Solving Real Problems
Introduction Staff performance requires you to develop staff to improve their competence and on job effectiveness. There is a way to do so and gain on almost instant pay off. Smart Staff + Prickly Problems = Success Every business has issues that irritate and annoy. They sit in a mental “too hard” basket. We live…
Staff Selection: Dismiss The Demon Called “Willie Fit”
Introduction Is your staff selection bedevilled by a demon called “Willie Fir”? “Willie Fit” is mean. He waits until your new hire has started. Then he strikes. Recognizing Willie Fit” You know “Willie Fit” when you see him. Your new appointee reveals that he or she has values that don’t match those of your business….
Communications: Get Read Not Ignored
Introduction Communications have exploded. Email’s everywhere. Sites like Facebook and Twitter contain vast numbers of words. The competition to be read is fierce. In business, you need to know how to be read. Not Just Sales And Marketing You’ll find mountains of advice on internet marketing, blogging and sales letters. But it’s the ordinary day…
Training: Practice Doesn’t Make Perfect
Introduction “Practice makes perfect” is a key to on job training. You’ve heard that a million times. But is it true? Maybe not. What It Should Say To be accurate, the saying should be “Perfect practice makes perfect”. Practice “the wrong thing” or even “the right thing” the wrong way, and you’ll never attain perfect…
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