Introduction Everybody agrees that sound staff performance is essential for business success. And you need to do certain things to get the best from your staff. But in many cases what gets managers into trouble isn’t what they do. It’s what they don’t do. 1. No Proof Of Competence There are two common errors. We…
Category Archives: Staff Performance
Staff Performance: Six Single Syllables For Continued Success
Introduction Six single syllable words! That’s all it takes! Six little words formed into a question to ensure that our repeat successes and don’t repeat failures in staff performance. The Six Single Syllables “What did you learn from that?” Who hasn’t got time to ask that question? Or are you just too busy: or too…
Staff Performance: Bust The Charisma Conspiracy!
Introduction Have you been conned by the Charisma Conspiracy? If you have, you’ll have problems with staff performance. You simply wont be able to live up to your expectations of yourself. The Charisma Conspiracy The Charisma Conspiracy demands that all managers are good leaders. The conspiracy says all good leaders all possess certain personal qualities…
Staff Performance, Customer Needs and A Faster Horse
Introduction Anticipating customer needs is a key element in staff performance. Your staff are uniquely placed to do this. Asking customers themselves isn’t the best option. Henry and Steve “They’d have wanted a faster horse.” That’s what Henry Ford is alleged to have said when asked why he didn’t ask his customers whether they wanted…
Staff Performance Stoppers: “If Only”, “We Gotta” and “Oughta Fix”
Introduction The good news is that almost every business has those staff performance stoppers: irritating issues that lead us to say, “If only …”, “We gotta ….” And “Oughta fix …” issues that are thorns in our side. Little hassles that we’ve “learned to live with” or that we “never get a chance to fix”….
Staff Performance: Are You Stuck In 20th Century Mud?
Introduction Has staff performance in your business improved by 10% or more since the year 2000? If not, remember this. We’ve already started the twelfth year of the 21st Century: over 10% of the new century has already passed. Ask Yourself … Have I stopped asking for written applications and resumes? What have I done…
Staff Performance: What’s Stopping It In Your Business?
Introduction With the best will in the world, managers unwittingly stop better staff performance occurring in their business. It’s usually a matter of lack of foresight. But the results can seriously damage your business. This list of impediments are from my personal experience. Ignoring Peer Pressure A company introduced a major performance reward system to…
Staff Performance: Why Bother With Fancy Management Stuff?
Introduction Why on earth is improving staff performance so important? It’s a good question. The answer is often a surprise. It’s not because employees who are performing a satisfying job will do better work. It’s not because you need relaxed, competent staff. These issues are important. But there’s another compelling reason. And there’s nothing fancy…
Staff Performance: 10 Tiny Tips To Total Transformation
Introduction Do you ever feel that you’re slowly sinking in a morass of management advice about staff performance? You probably receive lots of well intentioned but unsolicited advice from all sorts of sources: gurus, consultants, colleagues, texts and well-intentioned family and friends. The Detail That’s where the devil is, or so we’re told. We all…
Staff Performance: Stop Blaming People, Start Fixing Systems
Introduction You know how I go on and on about the importance of systems in enhancing employee performance. But do you realize just how much poor employee performance can be traced to a poor system? Recognizing A System Problem The reason we fail to recognize a “systems problem” is that we don’t look for it….
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