Introduction Staff performance should be easy to measure. But lots of distractions cloud our expectations. If you aren’t crystal clear about what you expect, you can be certain that your staff aren’t clear either. The Influences What you expect will be influenced by many people, circumstances and events. These include …. other staff customers competitors…
Author Archives: Leon
Staff Performance: 21st Century Free Consultation
Introduction Staff performance is a serious business. And it’s becoming more important as we move well into the second decade of the 21st Century. It’s time for something different: a free consultation. Challenge The Curmudgeon One of my US clients calls me the ‘Aussie curmudgeon”: Old grumpy, argumentative. And always challenging conventional HR practice. Now…
The Key To Platinum Level Listening in Staff Communication
Introduction The client was frustrated. “Staff communication,” he said pensively. “Can you tell me what to say to get employees to tell me what they really think? I reckon I’m a gold level listener. How can I reach platinum level?” Echoes of Past Managers “You’ve reminded me of something,” I replied. “I used to work…
Staff Performance: Do Your Systems Create Poor Performance?
Summary “Put systems in place that make it impossible for employees to fail”. I can’t claim ownership of that statement. I wish I could. It encapsulates a manager’s responsibility in creating effective staff performance. What’s A System? “System” is a word used to describe how you do things in your business. Some work well. Some…
Staff Performance: Harness The Power of Employee Opinion
Introduction A recent USA survey about staff performance came up with an interesting result. When we choose a course of action for ourselves, rather than follow someone else’s, we’re far more committed to the result: by a factor of five to one! Jack Gibson Said In Australia, we support four professional football codes. One is…
Personal Development: Why It Won’t Make You A Better Manager
Personal Development: Why It Won’t Make You A Better Manager Introduction You know those personal development courses and seminars that guarantee to help you reach your full potential? Most of them are quite useful. But there’s something you should know. Personal development courses may help you be a better person. They won’t make you a…
Staff Communications: If You Want Facts, Don’t Ask For Them
Introduction Staff communications is fascinating. When you ask for the facts you’re unlikely to get them. If that sounds crazy, consider this quote by eminent management guru, Peter Drucker: “Executives who make effective decisions know that one doesn’t start with facts. One starts with opinions.” Honesty And Integrity I’m not suggesting that your staff will…
Staff Performance: Rewarding Outstanding On Job Performance
Introduction We talk a lot about using rewards and incentives to encourage, reward and improve on job performance. But what about really outstanding performance? What should we do when the performance of an employee or a team is way above expectation? These ideas should help. “Absolutely Outstanding” Means Just That I’m not talking about very…
Staff Performance: 8 Ways to Avoid Potholes On Promotion Road
Introduction Promotion should be a celebration. You have the opportunity to reward an employee for good staff performance. The employee has a major career development opportunity. Everyone should be delighted. But sometimes it “doesn’t work out”. If that’s the case, consider these issues. Staff Selection By Another Name The difference between staff selection and promotion…
Staff Performance: Motivating Staff in “Tough Times”
Introduction “Tough times“ demand firm leadership. Only you can provide it. But the reality is that only your staff can create real benefits from such leadership. The positive expectations you create from motivating staff will help that to occur. How you lead will have a major impact on business viability. Lead By Example You want…
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