Staff Performance: Little Things Business Schools Don’t Mention

Introduction

Outstanding staff performance is most desirable. To obtain it, you need to do lots of little things well each day. But you won’t learn about those little things in business schools. Here’s a list of nine to help you.

1.  Employees And Managers Perceive Things Differently

As the old song says, “Little Things Mean A Lot”. Never forget this. A minor change to some routine or schedule will be seen as a huge disruption. Act on it. Sit down with the aggrieved employee and sort it out.

2.  Go With Harold Arlen And Johnny Mercer

In 1944 Harold Arlen and Johnny Mercer had a huge hit with  “Accentuate The Positive”. Learn from them. Refer constantly to what employees do well. Always let them know when you value and appreciate their work. Whenever you must point out an error point out something that’s done well too. If you concentrate on mistakes, you’ll get more mistakes.

3.  Stress What You Want, Not What You Don’t

I recently heard a “cry for help” from a manager who had an “absence problem”. She was constantly frustrated by employees taking unauthorized absences. Her solution was to establish an “absence policy”: a policy to cover something she didn’t want to happen. Surely her efforts should have been directed at creating enthusiastic and committed employees. Wouldn’t it be preferable to “put systems in place that make it impossible for employees to fail?”

4.  Make Employees Responsible For On Job Performance

Do not have staff who specialize in “checking up”. Matters such as customer service, quality and expense control are the responsibility of every employee. If you use specialists to “check up” on those things, you’re telling your employees that they shouldn’t bother as the specialists will find errors.

5.  It’s What You Do, Not Say

“I’ve told ‘em a million times” is a common complaint of managers. May I remind you that employees take far more notice of what you do than what you say. That’s the reality. If your desk is a mess, don’t expect your employees’ desks to be any different. If you make a habit of “long lunches”, don’t expect employees not to. They’ll do what you do, not what you say. Your job is to make it relatively simple for employees to give you what you say you want.

7.  Emphasize Performance Not Behaviour

To quote performance guru, Tom Gilbert, “Performance is what you leave behind. Behaviour is what you take with you”. We know that Michael Jordan was a great basketballer – and a just above average baseballer – because of his performance in those sports. Don’t let employees’ behaviour ruin your judgement of employee performance. This is a common management error.

8.  Keep Interference To A Minimum

Employees want clear direction. They want to know exactly what performance you expect and how it’ll be measured. Set the standards, establish the systems, provide the resources and set the deadlines. Then get out of the way and let them “get on with it”. Be available to help if asked. Constant interference tells your employees that you really don’t expect them to do well.

9.  Encourage Effective Teamwork

Recognize that while we employ individuals, they’ll only be fully effective as team members. Look for ways to help employees co-operate effectively with each other. You will not achieve this by helping them to “get on well” together. “Getting on well” is an outcome of effective team performance not a prerequisite for it. You’ll create great teamwork by clarifying roles and goals of teams and individuals.

Not Only 9

Clearly there are more than 9 “little things” that you need to pay attention to. These nine are a good start. And doing what’s recommended will certainly improve staff performance.

Conclusion

Your business needs sound marketing and good systems to support employee performance. But don’t forget that “little things mean a lot” too.

What To Do Now

Which of the 9 Little Things could you implement immediately? Which would you need help with. Send an email with your queries. And leave a comment below.

Please remember to click on the “Resources” tab in the navigation bar to find other resources to help you improve on job staff performance.

13 Responses to Staff Performance: Little Things Business Schools Don’t Mention
  1. doudoune moncler
    October 31, 2012 | 3:02 am

    This article is a great help to me! Thank you! welcome to visit my site: http://www.frdoudounem0ncler.com/

  2. louis vuitton bags
    October 31, 2012 | 4:58 am

    nice post,thanks for share. welcome to visit my site: http://www.cheaplouisvuittonreplica2012.com/

  3. How could i
    November 6, 2012 | 7:41 pm

    This article has inspired me to be a better writer. I hope you continue to write on this topic and add even more original points.

  4. Hip
    November 7, 2012 | 7:37 am

    I¡¯ll immediately seize your rss as I can not in finding your email subscription link or newsletter service. Do you have any? Kindly let me recognize in order that I could subscribe. Thanks.

  5. Hip
    November 7, 2012 | 5:49 pm

    I am speechless as to how great this article is. The content is simple to understand and very engaging. This is by far some of the best content I¡¯ve seen.

  6. Desire
    November 8, 2012 | 8:18 pm

    Just a smiling visitant here to share the love :, btw great style and design . ¡°The worst-tempered people I¡¯ve ever met were the people who knew they were wrong.¡± by Wilson Mizner.

  7. Leon
    November 9, 2012 | 8:51 am

    GlAd that you enjoyed the post. Always feel free to comment Regards
    Leon

  8. Leon
    November 9, 2012 | 8:56 am

    Thanks for your generous comment
    Regards
    Leon

  9. Leon
    November 9, 2012 | 8:57 am

    Delighted that you fund it useful. Your comment’s are always welcome

    Regards
    Leon

  10. Leon
    November 9, 2012 | 9:00 am

    Hip
    Thanks. If you’d like to subscribe direct click http://staffperformancesecrets.com/
    Leon

  11. Leon
    November 9, 2012 | 9:05 am

    Pleased to be able to help. I post twice a week http://staffperformancesecrets.com/ Always glad to hear from you
    Leon

  12. Leon
    November 9, 2012 | 9:07 am

    Flower,
    Thanks for you generous comments. Do keep in touch
    Regards
    Leon

  13. Leon
    November 9, 2012 | 9:08 am

    Duodoune,
    Glad to have helped you. Please comment at any time.
    Leon

Leave a Reply

Wanting to leave an <em>phasis on your comment?

Trackback URL http://staffperformancesecrets.com/2012/10/staff-perform-little-things/trackback/